ISO 20000 Certification - Foundation
The ISO 20000 personal certification scheme was drawn together by one of the worlds pre-eminent organizations associated with IT Service Management certification, EXIN. It basically replaced their earlier Service Quality Management Framework (SQMF) scheme, and consists of about 75% of of its course content.
The main elements of the basic exam are:
ISO 20000-1 Information Technology – Service Management (Part 1)
ISO 20000-2 Information Technology – Service Management (Part 2)
Like the ITIL certification scheme, it comprises various levels. These break into two 'tracks': the IT Management track and the Auditing track. The first level for both of these, however, is ISO 20000 Foundation.
Objectives of the scheme include:
- learn about the ISO 20000 standard
- support the organization with respect to of ISO20000 implementation
- improve management and auditing proficiency
- gain audit/management/consulting certification
THE FIRST STEP: FOUNDATION
The first level, ISO 20000 Foundation Certification, can be achieved by self study, and through local examination at a Prometric location. The first downlodable self study course is detailed here: ISO 20000 Foundation Certification