ISO 20000
The ISO20000 / SQMF Certificate
IT Certification



The source of data for the SQMF Certificate.

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ISO20000 Foundation Examination

The study elements for the ISO 20000 Foundation exam are:

Definitions and Principles of Service Quality Management: 15%
ISO 20000 and it’s position in IT Service Management: 20%
ISO 20000-1:2005 Information Technology – Service Management (Part 1) – QUALITY SPECIFICATIONS: 35%
ISO 20000-2:2005 Information Technology – Service Management (Part 2) – CODE OF PRACTICE: 30%

The exam comprises questions from the areas described above. It consists of 40 multiple choice questions, each of which presents four potential answers. Only one answer is correct. The time limit is of one hour, and the pass mark is 26 correct answers (about 65%).

The cost of the exam varies (see the Exin website).

The exam is available at Prometric